AlexWhitehouse

Alex Whitehouse

Lead technical architect HealthNet Homecare

00Hello

I turn messy processes into clear, well governed systems.

Right now I lead solution design at HealthNet Homecare, shaping the data, integrations and AI behind care delivered at home.

Connect on LinkedIn

01About

The best architecture disappears into the day.

Less typing for nurses, less hand-matching for finance, and deliveries patients can book and change themselves.

I have spent more than five years between the business and the build. I started as a business analyst, mapping how work really happens in dealerships and in healthcare. Now I am the architect who decides how the systems fit together.

Day to day, I run solution design reviews and set the standards our data, applications and infrastructure are built to. I also advise on technology strategy, from the next few months to the next few years. Most of my work is in Azure, Cloudflare, Dynamics 365, Power Platform and SQL, with TOGAF as the method.

  • 80% Less note taking for nurses on home visits
  • 65% Less manual reconciliation for finance
  • 30% Of inbound calls handled by virtual agents
  • 6× Faster from idea to proof of concept, six weeks down to one

02Experience

From mapping the process to designing the platform

  1. 2022 – 2023

    IT Business Analyst

    Hartwell PLC

    • Led process discovery workshops with car dealerships across the UK.
    • Produced process maps and analysis for a custom digital document management system.
    • Turned operational pain points into clear technical requirements.

  2. 2023 – 2024

    Technical Business Analyst

    HealthNet Homecare

    • Analysed processes, operational data and system gaps to find what to automate next.
    • Managed the AI cash allocation project and a virtual agent that lets patients book and change deliveries.
    • Mapped current and future state processes, and acted as the bridge between IT and the business.

  3. 2024 – 2025

    Junior Technical Architect

    HealthNet Homecare

    • Designed end to end solutions and proofs of concept alongside the lead architect.
    • Built SQL schemas and designs for automated cash remittance allocation and ERP migration planning.
    • Created a standard framework for rapid proofs of concept, making them consistent and repeatable.
    • Led API integrations across the business, connecting systems and improving data flows.

  4. 2025 – now

    Lead Technical Architect

    HealthNet Homecare

    • Lead solution design across a portfolio of projects, with design assurance and critical review.
    • Run daily solution design reviews so every proposal meets business goals, delivery constraints and architecture standards.
    • Advise senior leadership and the board on technology strategy, and set architecture standards across data, applications and infrastructure.
    • Lead the plan to harmonise systems, data and infrastructure, and oversee rapid proof of value work with operational teams.

03Selected work

Nine projects, two aims: improve efficiency, empower people

  1. 01

    AI governance platform

    A central gateway for every AI interaction, internal and external, so the organisation can adopt AI with control.

    Designed and led delivery · AI governance · Azure

  2. 02

    Unified knowledge platform

    One place to ask a question. It gathers knowledge from across the business's applications, and the AI answers with citations to the sources it used.

    Designed and implemented · Knowledge retrieval · Cited AI answers

  3. 03

    Fabric data platform

    Replaced a legacy on premises SQL warehouse with resilient Microsoft Fabric pipelines and reporting.

    Designed and built · Microsoft Fabric · ETL · SQL

  4. 04

    AI cash allocation

    Automates finance work that used to be matched by hand.

    Up to 65% less manual reconciliation time

    Managed and designed · AI automation · Finance

  5. 05

    Prescription OCR pipeline

    Reads incoming prescription documents, extracts their data into a structured form and validates it against the orders raised.

    75,000 documents processed a month

    Designed and implemented · OCR · Document extraction · Order validation

  6. 06

    Ambient voice transcription

    Captures notes during nurse visits at home, so nurses can focus on the patient instead of the keyboard.

    80% less nurse note taking

    Designed the pipeline · Speech to text · Clinical workflow

  7. 07

    Call transcription and summarisation

    Transcribes and summarises calls into the business for logging, and flags possible pharmacovigilance reportable events to the agent on the call.

    3,000 hours of calls summarised a month

    Designed and implemented · Speech to text · Summarisation · Pharmacovigilance

  8. 08

    AI virtual agents

    Patients book and amend their deliveries through automated self service workflows.

    30% of inbound call traffic handled

    Supported implementation · Virtual agents · Patient experience

  9. 09

    ERP migration data design

    SQL schema design and data interoperability for the Business Central migration, built to scale.

    Led data design · Business Central · SQL · Data architecture

04Skills

The toolkit

Architecture

  • Solution architecture
  • Enterprise architecture
  • TOGAF
  • Design reviews
  • Architecture standards
  • Technical governance
  • Proofs of concept

Microsoft

  • Azure
  • Microsoft Foundry
  • Microsoft Fabric
  • Dynamics 365
  • Field Service
  • Business Central
  • Power BI
  • Power Automate
  • Power Apps
  • Copilot Studio

Cloudflare

  • Workers
  • KV
  • D1
  • R2
  • AI Gateway
  • Zero Trust
  • Containers
  • Workflows
  • Queues

Data and code

  • SQL
  • Python
  • TypeScript
  • Data architecture
  • API design
  • ETL pipelines
  • ERP migration

AI and automation

  • AI governance
  • Knowledge retrieval
  • Document OCR
  • Speech to text
  • Virtual agents
  • Process automation

Business

  • Business analysis
  • Process mapping
  • Requirements
  • Workshop facilitation
  • Stakeholder management
  • Technology strategy

05Contact

Got a process to untangle or a platform to plan?

I would like to hear about it. LinkedIn is the best way to reach me.

Message me on LinkedIn